Our Services

Our Approach

At MSS, our approach is to understand your business culture, value, objectives, and infrastructure. We then offer the appropriate IT services that match your unique requirements in the most cost-effective and efficient manner.

Our services include not only customized, aggressive network monitoring and preventative maintenance, but also securing for your IT asset, coupled with proactive and responsive support.

So the next time you are in need of IT support, rather than opting for the tedious task of searching for an appropriate solution on your own, contact us and get your problem solved in no time!

Managed System

Your time is precious. You have more important issues to deal with than your computer network. It is, however, a critical enabler to your business and in need of attention to ensure it’s running predictably, optimally and securely.

Our managed services are an ideal solution for an organization like yours, an organization that demands the utmost in network reliability and quality service. By combining regular and comprehensive preventative maintenance and robust real-time monitoring of your critical network and desktop devices, we ensure the reliability and stability of your IT assets. We reduce the business impact of IT failures by minimizing their occurrence, and any unforeseen issues are dealt with as a top priority.

24×7 Advanced Performance Monitoring ensures all of the critical network devices that comprise your small business network are healthy and functioning reliably and optimally.

Manages system processes and services of all workstations and servers across platforms and operating systems including Windows, OS X, and multiple versions of Linux, and network devices such as firewalls, routers, printers, and switches.​​

Manages, track and monitor smartphones and tablets across platforms including Apple iOS®, Google Android®, and Microsoft Windows®.

To ensure a consistent and reliable network, MSS provides full visibility of your network past your firewall, including performance and infrastructure from source to destination and everything in between.

Security Services

From malware to phishing, denial-of-service attacks to drive-by downloads, businesses face daunting security challenges that pose truly frightening fiscal threats.

Every minute counts in today’s business. Stop wasting your valuable and scarce IT resource time and energy on the selection, testing, planning, deployment, updating and reporting of your anti-virus and anti-malware software.

MSS security solution provides the skilled IT resources, domain expertise, centralized monitoring and management facilities, and proactive approach to ensuring the protection of your IT assets against the ever-present threat of viruses, spam and malware attacks.

MSS provides in-depth monitoring, health, performance and utilization of SNMP devices, such as printers, firewalls, switches, routers, UPS and more.

MSS helps to keep both known and emerging malware off using traditional protection and sophisticated heuristic checks and behavioral scanning.

MSS manages, track and monitor smartphones and tablets across platforms including Apple iOS®, Google Android®, and Microsoft Windows®.

MSS protects all workstations not only against the latest threats using traditional signature-based protection but against new viruses using sophisticated heuristic checks and behavioral scanning.

MSS offers perimeter protection against unwanted email and spam, and Web threats such as phishing sites & drive-by downloads. Includes built-in web protection along with bandwidth monitoring, content filtering, and more.

Backup &

Disaster Recovery

Data loss can cause serious financial hardships for a company, and system downtime can cripple productivity. That’s why it’s critical to be prepared with the right backup & disaster recovery (BDR) technology.

MSS provides a hybrid cloud backup and disaster recovery feature, allowing you to help quickly restore business continuity after a disaster. The backup uses delta level technology and all the files are automatically backed up as frequently as every 15 minutes if needed. This allows quick and frequent backups, thus preventing data loss. The backup and recovery feature also uses strong encryption both in transit and at rest, so you can breathe more easily knowing that data is kept safe.

MSS ensures business continuity through a scheduled backup of critical data and restoration in the event of data loss.

Back up includes physical & virtual workstations and anything from individual files to applications all the way to full systems.

MSS helps protect physical and virtual servers. From full-image restores to the recovery of critical applications, or file- and folder-level recovery, server BDR is designed to help protect servers and applications to let you focus on the business.

Provides end-user self-service solution engineered to automatically find and backup business documents stored on a hard drive. Documents are backed up twice daily and are held for 28 days, offering 56 different backup versions if a recovery is needed.

Manages your Office 365 Exchange and OneDrive backups. Whether accidental deletion or data retention requirements are your concern, this helps you retain control over the recoverability of your employees’ data.

System Health

Services

When it comes to managing an IT environment, transparency is paramount. You need the ability to know what’s going on and why, and you need to understand historical trends. At the end of the day, you need solid, simple reports that help you understand your IT network.

From spotting trends in system performance results to bandwidth monitoring, MSS gives you the visibility to stay informed and keep users productive.

MSS ensures that all of your regulatory compliance reports are in place and avoid the huge audit fees and fines.

Display key metrics and activities in an easy-to-digest, professional-looking business report that gives you a clear picture of your network and users.

These reports cover key areas such as device inventory, pricing, antivirus protection, backup integrity, user audits, hardware and software checkups, and more.

Provides a comprehensive overview and potential financial impact of at-risk data and file access vulnerabilities, and critical components of PCI, HIPAA, and other regulatory compliance.

Supporting Every Industry EventCorporate EventPhase of the Event Cycle

  • Custom and detailed event registration form
  • Multi-track events to manage different attendee categories
  • Group and guest registration and payment capabilities
  • Automatically deploy confirmation emails to registrants
  • Allow attendees to modify their registration record
  • Compatibility with credit card readers for onsite registrations
  • Create custom name badges from attendee info
  • Real-time data statistics on attendees
  • Mobile friendly registration pages

  • General admission tickets for single or multi-day events
  • Offer multiple tickets bundled into a single group package
  • Offer discount incentives for advanced ticket purchases
  • Allow customers to unlock exclusive tickets based on the primary ticket selection
  • Hold tickets for later purchase online or at the box office
  • Accept partial payments with the ability to pay the balance later
  • Set automatic price adjustment for the day of your event
  • Define times for entry on tickets to sell timed events
  • Scalable custom seat maps to support theater and table seating
  • Real-time seat activity shows seats become unavailable or available again in the seat map

  • Standard, build-in reports create a detailed summary of your event activities including donations, discounts, transactions, reconciliation, and anything related to your event
  • Create custom reports based on your own search criteria
  • Export, print or save reports for later
  • Get real-time data statistics

  • Offer the ability to add a donation for each event ticket sale
  • Manage and deploy multiple campaigns simultaneously
  • Offer global and event-specific campaigns
  • Offer pre-configured donation amounts
  • A widget that loads a simplified donation interface
  • Pop up donation on checkout
  • Pre-configured thank you letters to each campaign with placeholders to be sent automatically after donations
  • Allows for a compact donation form to be placed anywhere throughout a website at the click of a button, with options to display campaigns in a list or grid layout.
  • A progress bar showing how much of a campaign has been funded
  • Share donation campaigns on Facebook, Twitter, and LinkedIn with a unique link that takes people directly to the shared campaign

  • Available free for android devices on Google Play and iOS devices on App Store
  • Access CRM information with our mobile platform
  • Designed to limit duplication of customer accounts
  • Supports real-time QR code scanning for access control
  • Accept credit cards and cash transactions on-site
  • Lookup orders and customers for manual check-in
  • Bluetooth supported receipt or ticket printer
  • Support for the Opticon H27 Android-based scanner
  • Support for Linea Pro iOS-based peripherals

  • WordPress installed, configured, and hosted for you.
  • We host your website on our secure cloud server and perform all updates and maintenance
  • Design and build your own pages with the Elementor Pro page builder tools, or edit one of our templates, all from an easy to use editing interface
  • We’ll embed your event plugins and widgets for you, and customize styling to fit your new design so you can be up and selling in no time
  • Your website is responsive on all mobile devices; helping to improve mobile ticket sales and user experience
  • All pages are SEO ready and include tools to write content that search engines love. Included blogging and social sharing features will help bring in new visitors

  • Sell streaming events alongside traditional events
  • Stream live or pre-recorded events
  • Integrates with existing video services such as YouTube, Vimeo, and Zoom, or add any video embed code manually
  • Video access codes can only be used once at a time, meaning no sharing codes and no losing money

  • Create email lists based on event attendees
  • Mailchimp and ConstantContact API integration
  • Send up to two automated reminder emails 0-72 hours before an event
  • Automatically send a custom thank you email to event-goers 0-72 hours after an event
  • Users can share events and tickets on social media like Facebook, Twitter, and LinkedIn
  • Incentivize users to share events by rewarding them with an instant discount during check out
  • Sell tickets, registrations, and donations directly from your Facebook page
  • Show advertisements on event pages, tickets and order confirmations

  • Interactive seating chart
  • Merge participant seating locations into communication and badging
  • Allow attendees to self-select their seat
  • Offer the ability to purchase table sponsorship with the event registration integration
  • Summary reports available to view total attendee numbers, seats available, and attendee type by the table

  • Scalable custom trade show maps
  • Allow exhibitors to view and purchase booth space on an interactive floor plan
  • Hold booths for a later purchase
  • Real time booth activity shows booths become unavailable or available again
  • Integration of sponsorship packages
  • Allow exhibitors to unlock exclusive booths

  • Process credit cards on-site with chip & pin devices
  • Ability to pay with multiple payment types in one transaction
  • Link box office to the CRM
  • Connect QR USB scanner for entry management
  • Validate members and memberships using code scanner

  • Complete customer profile with contact info, photo, order and email history​
  • Add notes about customers directly on their profile
  • Designed to limit duplication of customer accounts
  • Link customer profiles with others to manage integral relationships
  • Manually renew your customer subscriptions and memberships at the click of a button or send out bulk emails with renewal dates

  • Thermal Tickets offers fast ticket output on printers
  • Laser Tickets are a cost-effective alternative to thermal printing
  • Print at Home Tickets in standard, foldable or customized formats on letter-size paper
  • Mobile Tickets are received via text or email

Membership

  • Sell renewable memberships with ongoing benefits
  • Setup automatic credit card charges at set intervals
  • Automatically load membership benefits during sign in
  • Generate electronic and paper renewal notifications
  • Automatic renewal options
  • CRM integration

Subscription

  • ​In-house subscription where seat assignments are managed by box office staff
  • Season package that combines events at the same or multiple venues for seat selection by the customers
  • Sell a block of tickets at a discounted price, which is configurable by date, price or event
  • Automatic renewal options
  • CRM integration

WHAT OUR CLIENTS ARE SAYING

MSS has been providing services to Indy Tax for all of our IT needs. MSS team has been a reliable partner to work with and provides timely responses every time we have called upon them.

Mehnaz Qureshi,
President | Indy Tax Services

MSS has been providing services to Indy Tax for all of our IT needs. MSS team has been a reliable partner to work with and provides timely responses every time we have called upon them.

Mehnaz Qureshi,
President | Indy Tax Services

MSS has been providing services to Indy Tax for all of our IT needs. MSS team has been a reliable partner to work with and provides timely responses every time we have called upon them.

Mehnaz Qureshi,
President | Indy Tax Services

Reach Out To Us Today